General conditions

The client can cancel free of charge until 60 days before arrival.

The client must pay the full amount if the cancellation is made less than 60 days prior to the arrival date.

The client should pay in advance the full amount if there is less than 60 days before arrival.

 

Alternative Dispute Resolution

In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel .: 213 847 484
E-mail: cniacc@unl.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel .: 253 617 604
E-mail: geral@ciab.pt